Reputation Defender - They did not keep their word
paid money...did not do any work .very arrogant. no stability..kept on changing account managers.
I complained a number of times..no response. I find them dishonest and incompotent service with a big name. they have little concern for a client like me. they constantly try to push to buy bigger package.
some employees at this form are novices and should be doing something else. I do no feel it is worth the money they charge. they need to pay much more attention to what the client requests and needs. I know of other companies that left them.
they must change. they need to display more integrity in their work
Product or Service Mentioned: Reputation Defender Reputation Management Service.
Reason of review: Poor customer service.
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Comments
You can add my name and experience. And they had the nerve to say they were going to automatically renew my account when they accomplished next to nothing.
I also had account managers switched.
In fact, one sent me an email entitled: Good News!
I thought it referred to my account but he was simply telling me that he was promoted and that I would be given a new account manager. I feel totally ripped off.
I totally agree and would be interested in starting a class auction lawsuit against this company. A rip off does not even begin to describe it.