New Reviewer

Very willing to work with consumers

3.5
Pissed Consumer is a good platform when you are angry, but I would like to give a good review to Reputation Defender after the experience I had with their company. In all transparency, I am creating a new review based on the customer service that I have received from Reputation Defender. I was upset about a number of things, but they have bent over backwards to accommodate my concerns and I would like to thank everyone involved for their attention and consideration. If I could change this now to a five star review I would. Thank you to everyone at Reputation Defender for your help. For over a year I was not checking my own checks and balances, and I was very frustrated. The team at Reputation Defender listened to all of my concerns and were very willing to work with me. They helped assuage my grievances, and work with me to the very last detail. The one thing I would rave about is the willingness to listen and provide the best customer service they can.
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#1550050

Total BS

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ID
#1206442 Review #1206442 is a subjective opinion of poster.
Service
Reputation Defender Customer Care
Pros
  • Customer service
Reason of review
Good customer service
New Reviewer

Resolved: This company is a complete joke.

5.0
Update by user Mar 09, 2018

I am going to create a new review based on the customer service that I have received from Reputation Defender. I was upset about a number of things, but they have bent over backwards to accommodate my concerns and I would like to thank everyone involved for their...

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2 comments
#1723615

I'm speculating you posted this revised review as part of an agreement with them. Hopefully you got the full refund as part of any settlement. I'm having a very negative experience with this company as well right now.

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Resolved
ID
#1200577 Review #1200577 is a subjective opinion of poster.
Service
Reputation Defender Reputation Management Service
Cons
  • Doesnt know what they are doing
  • No clue about seo
  • Quality of product
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund

Promise but Can't Deliver

This company stated that within a year they could help bury with some false allegations that were posted online about me...but $3000 USD and almost a year later, it's actually gotten worse! I went to court over the allegations and I won, however the allegations were still posted. Reputation Defender said they would "guarantee" page 6 within a year. So far the only things are page 1 are the allegations and my own business website information and content I created. Complete waste and loss of money. I've emailed my representative and called but keep getting the same story. "content is what changes everything and we are working on that." Well their content is not helping.
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#1167599 Review #1167599 is a subjective opinion of poster.
Service
Reputation Defender Reputation Management Service
Reason of review
Not as described/ advertised
Loss
$3000
Preferred solution
Full refund
New Reviewer

Rude, interrupted me while talking

1.0
I was searching online for information about how to file a suit for defamation without having to hire an attorney, and this business came up. The woman who answered the phone did not let me finish my sentence before interrupting and telling me the company is not a law...
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#1146796 Review #1146796 is a subjective opinion of poster.
Location
Redwood City, California
Service
Reputation Defender Customer Care
Reason of review
Poor customer service

Can't defend themselves

I just looked up their reviews and there are a boat load of bad reviews right on top of the google search. They are victims of their own service.
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#1100608 Review #1100608 is a subjective opinion of poster.

Took our money while moving negative press to the top of internet search

1.0
Reputation defender took a lot of our money and was completely incapable of doing their job. The negative articles that we had wanted to push way down on the internet search list actually rose to the top of the list. Once the money is paid to Reputation Defender there is absolutely no recourse when they fail to defend one's reputation. They are completely useless unless one is choosing to be aggravated. After a year and zero satisfaction, we are now being inundated with emails asking us about our renewal intentions. The renewal emails are automated, and we have responded with an emphatic no but they still come. Not only do they fail to do what they say they can do but they can't even turn off automatic emails.
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#1097705 Review #1097705 is a subjective opinion of poster.
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality
New Reviewer

Poor communication, nothing done, wanted Renewal??

1.0
Update by user Jan 11, 2018

I have spoken with managerial staff. Gave some effort to make things right. This time I have dropped the ball myself so I cannot respond to their attention because I have not done my part thus far but at least they tried to address what was done wrong in past

Original review posted by user Aug 29, 2017
I started with them last year. Nothing was done, NO RESPONES. ball was dropped on my account several times, finally got someone (evidently because it was renewal time) to respond saying he was taking over the account, but my account was almost up so I had to renew ??? They hadn't DONE ANYTHING THEY PROMISED FOR OVER $4000.00!! Stupidly I did in the hope of reclaiming some of the waste and again, HUGE DISAPPOINTMENT!!!! Writing look like they came from a 9th grader. ZERO comprehension of liguistics and the image they are setting in the snippets they send you. Have spent copious time basically rewriting what they wrote. Now they website is malfunctioning and I just spent an hour, for the second time revising an article they sent me and then it didn't take my changes !!!! BEYOND FRUSTERATED!
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#1093688 Review #1093688 is a subjective opinion of poster.
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality

Rude, ineffective and broken promises

1.8
I signed up for a $5k package to push down some of the search results on Google and they have barely done anything. Ok fine, they put some silly content on cakeresume and oher *** like that, but the content they wrote was inaccurate (I had to redo most of it) and they...
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#1082666 Review #1082666 is a subjective opinion of poster.
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality
Loss
$5000
Preferred solution
Let the company propose a solution

Confident They Sold My Information

1.0
Before submitting my email to for a "Free" consultation, I received no spam emails. After I submitted my email to them, and only them, I receive about 100 spam emails a day. I'm not sure if they just do that so you will be more pushed to buy their service or they are...
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#1062317 Review #1062317 is a subjective opinion of poster.
Location
Redwood City, California
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

I was scammed

1.5
They wanted 1000, but then accepted 600. End result, I got scammed 600.00
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#1047694 Review #1047694 is a subjective opinion of poster.
Service
Reputation Defender Reputation Management Service
Reason of review
Problems with payment

They did not keep their word

paid money...did not do any work .very arrogant. no stability..kept on changing account managers. I complained a number of times..no response. I find them dishonest and incompotent service with a big name. they have little concern for a client like me. they constantly...
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2 comments
#1356782

You can add my name and experience. And they had the nerve to say they were going to automatically renew my account when they accomplished next to nothing.

I also had account managers switched.

In fact, one sent me an email entitled: Good News!

I thought it referred to my account but he was simply telling me that he was promoted and that I would be given a new account manager. I feel totally ripped off.

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#1042646 Review #1042646 is a subjective opinion of poster.
Service
Reputation Defender Reputation Management Service
Reason of review
Poor customer service

Reputation Defender - Reputation Management Service Review

1.8
Terrible experience. Aaron was VERY rude durring initial consult. Was simply trying to understand pricing structure. Monitoring 4x per year is 1000$, or 250$ per check in. Exact same monitoring 12x per year is $5000, or 415$ per check. The same check is more expensive the more you want it done. Which as a business model makes ZERO sense. Aaron then went on to question my business experience and intelligence. He became indignant and insisted he didn't have to justify anything to me and told me maybe I should just hire an assistant to do the work instead. I have never had a business treat me so poorly when I was simply trying to understand how their business could benefit my life. Shameful how you treat people. Conversation was recorded if management would like to listen for themselves.
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#1037404 Review #1037404 is a subjective opinion of poster.
Service
Reputation Defender Reputation Management Service
Reason of review
Poor customer service

Reputation Defender Scam - Don't Pay Them

Reputation Defender is a complete scam. First they don't remove any links about you as they can't just have links removed from sites they don't own. If, for example, your name is in a state records database for, say, a traffic ticket violation, your state government...
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#1031622 Review #1031622 is a subjective opinion of poster.
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality
New Reviewer

Reputation Defender Reputation Management Service Review

1.0
Reputation Defender is a total scam! They tell you that it will take time for negative information to go down on web pages, all the while taking your hard earned money. I would NEVER recommend, not even to an enemy.
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#988425 Review #988425 is a subjective opinion of poster.
Service
Reputation Defender Reputation Management Service
Reason of review
Not as described/ advertised

Reputation Defender - Review in Media category

1.4
I spent close to 20,000 only to find out that these guys at reputation defender are first class losers. they promise. they don't do! DO NOT USE THEM
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2 comments
#1264845

I too paid 20K for absolutely nothing- but to be directed to blog and pintrest sites. I will report to Better Business Bureau. They are a scam

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3 0
#1240713

I am disappointed in Reputation Defender. They haven't been effective in keeping my personal information offline.

When I've noticed my personal info pop up on public listing sites they've said they include in their removal service, they haven't been very responsive. Instead, they've replied with a form email reply and I don't feel they are addressing specific instances of my personal info on public listing sites. The list of public listing sites they say they remove info from seems to include fewer of the ones out there than before.

I first signed up for the Reputation service a couple of years ago and they seem to getting less helpful, less effective, and more automated as time goes on. I'm looking for another service to do what Reputation claims to be able to do.

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ID
#952801 Review #952801 is a subjective opinion of poster.
Reason of review
Poor customer service