Reputation Defender
Reviews and Complaints
Reviews Chart
$31.2K
CLAIMED LOSSES
47
TOTAL REVIEWS
60.7K
PAGE VIEWS
1
ISSUE RESOLVED
Can't defend themselves
I just looked up their reviews and there are a boat load of bad reviews right on top of the google search. They are victims of their own service.
ID
Took our money while moving negative press to the top of internet search
Reputation defender took a lot of our money and was completely incapable of doing their job. The negative articles that we had wanted to push way down on the internet search list actually rose to the top of the list. Once the money is paid to Reputation Defender there is absolutely no recourse when they fail to defend one's reputation. They are completely useless unless one is choosing to be aggravated. After a year and zero satisfaction, we are now being inundated with emails asking us about our renewal intentions. The renewal emails are automated, and we have responded with an emphatic no but they still come. Not only do they fail to do what they say they can do but they can't even turn off automatic emails.
ID
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality
Poor communication, nothing done, wanted Renewal??
Update by user Jan 11, 2018
I have spoken with managerial staff. Gave some effort to make things right. This time I have dropped the ball myself so I cannot respond to their attention because I have not done my part thus far but at least they tried to address what was done wrong in past
Original review posted by user Aug 29, 2017
I started with them last year. Nothing was done, NO RESPONES. ball was dropped on my account several times, finally got someone (evidently because it was renewal time) to respond saying he was taking over the account, but my account was almost up so I had to renew ??? They hadn't DONE ANYTHING THEY PROMISED FOR OVER $4000.00!! Stupidly I did in the hope of reclaiming some of the waste and again, HUGE DISAPPOINTMENT!!!! Writing look like they came from a 9th grader. ZERO comprehension of liguistics and the image they are setting in the snippets they send you. Have spent copious time basically rewriting what they wrote. Now they website is malfunctioning and I just spent an hour, for the second time revising an article they sent me and then it didn't take my changes !!!! BEYOND FRUSTERATED! ID
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality
I signed up for a $5k package to push down some of the search results on Google and they have barely done anything. Ok fine, they put some silly content on cakeresume and oher *** like that, but the content they wrote was inaccurate (I had to redo most of it) and they...
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ID
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality
Loss
$5000
Preferred solution
Let the company propose a solution
Before submitting my email to for a "Free" consultation, I received no spam emails. After I submitted my email to them, and only them, I receive about 100 spam emails a day. I'm not sure if they just do that so you will be more pushed to buy their service or they are...
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ID
Location
Redwood City, California
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
I was scammed
They wanted 1000, but then accepted 600. End result, I got scammed 600.00
ID
Service
Reputation Defender Reputation Management Service
Reason of review
Problems with payment
paid money...did not do any work .very arrogant. no stability..kept on changing account managers. I complained a number of times..no response. I find them dishonest and incompotent service with a big name. they have little concern for a client like me. they constantly...
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2 comments
You can add my name and experience. And they had the nerve to say they were going to automatically renew my account when they accomplished next to nothing.
I also had account managers switched.
In fact, one sent me an email entitled: Good News!
I thought it referred to my account but he was simply telling me that he was promoted and that I would be given a new account manager. I feel totally ripped off.
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ID
Service
Reputation Defender Reputation Management Service
Reason of review
Poor customer service
Reputation Defender - Reputation Management Service Review
Terrible experience. Aaron was VERY rude durring initial consult. Was simply trying to understand pricing structure. Monitoring 4x per year is 1000$, or 250$ per check in. Exact same monitoring 12x per year is $5000, or 415$ per check. The same check is more expensive the more you want it done. Which as a business model makes ZERO sense. Aaron then went on to question my business experience and intelligence. He became indignant and insisted he didn't have to justify anything to me and told me maybe I should just hire an assistant to do the work instead. I have never had a business treat me so poorly when I was simply trying to understand how their business could benefit my life. Shameful how you treat people. Conversation was recorded if management would like to listen for themselves.
ID
Service
Reputation Defender Reputation Management Service
Reason of review
Poor customer service
Reputation Defender is a complete scam. First they don't remove any links about you as they can't just have links removed from sites they don't own. If, for example, your name is in a state records database for, say, a traffic ticket violation, your state government...
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ID
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality
Reputation Defender Reputation Management Service Review
Reputation Defender is a total scam! They tell you that it will take time for negative information to go down on web pages, all the while taking your hard earned money. I would NEVER recommend, not even to an enemy.
ID
Service
Reputation Defender Reputation Management Service
Reason of review
Not as described/ advertised
Reputation Defender - Review in Media category
I spent close to 20,000 only to find out that these guys at reputation defender are first class losers. they promise. they don't do! DO NOT USE THEM
2 comments
ID
Reason of review
Poor customer service
Reputation Defender Reputation Management Service Review
Reputation defender is a total scam. Tried them out and I was very dissatisfied! Came to find out that tons of people have been ripped off by them! BEWARE! SCAM!
ID
Location
Santa Ana, California
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality
I have gone through $10k at Reputation.com and BrandYourself's DIY platform to get RipoffReports about my company "suppressed". I saw the ad below written by Profile Defenders so I gave them a call. They wanted $24,000 to delete the RipoffReport complaint, and I had to...
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2 comments
Profile defenders is in the news these days for filing phony lawsuits. You want to pay for that? Just Google them Lol
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ID
Location
Houston, Texas
Service
Reputation Defender Reputation Management Service
Reason of review
Pricing issue
Found this when I heard a radio ad for reputation defender the reputation.com company that works on fixing bad reviews online. Thing is the company you want to work with is profiledefenders.com not reputation.com. There are tons of bad reviews about reputation.com in...
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1 comment
Hey Richart and David... get some cajones and learn a better marketing strategy. No wonder they're crushing you....!
ID
Location
Redwood City, California
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality
My guess is that most victims are too embarrassed to write a negative review on this company (which now calls itself Reputation.com). Sites such as yahoo and yelp along with the sites of the companies as well) are going to have negative reviews posted; they cannot be...
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4 comments
There are good companies yes. There is another review on reputation.com that says to hire profile defender as they actually have ways to remove the entire page.
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ID
Location
Thousand Oaks, California
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I too paid 20K for absolutely nothing- but to be directed to blog and pintrest sites. I will report to Better Business Bureau. They are a scam
I am disappointed in Reputation Defender. They haven't been effective in keeping my personal information offline.
When I've noticed my personal info pop up on public listing sites they've said they include in their removal service, they haven't been very responsive. Instead, they've replied with a form email reply and I don't feel they are addressing specific instances of my personal info on public listing sites. The list of public listing sites they say they remove info from seems to include fewer of the ones out there than before.
I first signed up for the Reputation service a couple of years ago and they seem to getting less helpful, less effective, and more automated as time goes on. I'm looking for another service to do what Reputation claims to be able to do.