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Verified Reviewer
New Reviewer

Very willing to work with consumers

Pissed Consumer is a good platform when you are angry, but I would like to give a good review to Reputation Defender after the experience I had with their company. In all transparency, I am creating a new review based on the customer service that I have received from Reputation Defender. I was upset about a number of things, but they have bent over backwards to accommodate my concerns and I would like to thank everyone involved for their attention and consideration. If I could change this now to a five star review I would. Thank you to everyone at Reputation Defender for your help. For over a year I was not checking my own checks and balances, and I was very frustrated. The team at Reputation Defender listened to all of my concerns and were very willing to work with me. They helped assuage my grievances, and work with me to the very last detail. The one thing I would rave about is the willingness to listen and provide the best customer service they can.
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1 comment
#1550050

Total BS

ID
#1206442 Review #1206442 is a subjective opinion of poster.
Pros
  • Customer service
Reason of review
Good customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: This company is a complete joke.

Update by user Mar 09, 2018

I am going to create a new review based on the customer service that I have received from Reputation Defender. I was upset about a number of things, but they have bent over backwards to accommodate my concerns and I would like to thank everyone involved for their...

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2 comments
#1723615

I'm speculating you posted this revised review as part of an agreement with them. Hopefully you got the full refund as part of any settlement. I'm having a very negative experience with this company as well right now.

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Resolved
ID
#1200577 Review #1200577 is a subjective opinion of poster.
Cons
  • No clue about seo
  • Quality of product
  • Doesnt know what they are doing
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund

Promise but Can't Deliver

This company stated that within a year they could help bury with some false allegations that were posted online about me...but $3000 USD and almost a year later, it's actually gotten worse! I went to court over the allegations and I won, however the allegations were still posted. Reputation Defender said they would "guarantee" page 6 within a year. So far the only things are page 1 are the allegations and my own business website information and content I created. Complete waste and loss of money. I've emailed my representative and called but keep getting the same story. "content is what changes everything and we are working on that." Well their content is not helping.
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ID
#1167599 Review #1167599 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$3000
Preferred solution
Full refund
New Reviewer

Rude, interrupted me while talking

I was searching online for information about how to file a suit for defamation without having to hire an attorney, and this business came up. The woman who answered the phone did not let me finish my sentence before interrupting and telling me the company is not a law...
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ID
#1146796 Review #1146796 is a subjective opinion of poster.
Location
Redwood City, California
Reason of review
Poor customer service

Can't defend themselves

I just looked up their reviews and there are a boat load of bad reviews right on top of the google search. They are victims of their own service.
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ID
#1100608 Review #1100608 is a subjective opinion of poster.

Took our money while moving negative press to the top of internet search