Reputation Defender
Reputation Defender Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reputation Defender has a 1.6 star rating from 20 customer reviews, with about 85% unfavorable feedback; consumers report high prices, poor reliability, refund requests, and dissatisfaction with exchange, refund and cancellation policy.
Key Takeaways for Future Customers
- Read Reputation Defender reviews and get all promises in writing before signing any contract.
- Verify billing, refund and subscription/membership terms to prevent unexpected charges or auto-renewal.
- Expect variable SEO results and insist on measurable deliverables and cancellation procedures.
Negative Feedback / Risk Areas
- Many customer complaints cite no results and wasted upfront fees with aggressive upsells.
- Recurring reports of poor quality SEO, rude account managers, and refusal or delay of refunds.
- Allegations of unauthorized billing, bait-and-switch practices, and weak communication.
Positive Feedback
Some customers praise individual account reps and a few report successful suppression of links and satisfactory outcomes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reputation Defender has a 1.6 star rating from 20 customer reviews, with about 85% unfavorable feedback; consumers report high prices, poor reliability, refund requests, and dissatisfaction with exchange, refund and cancellation policy.
Key Takeaways for Future Customers
- Read Reputation Defender reviews and get all promises in writing before signing any contract.
- Verify billing, refund and subscription/membership terms to prevent unexpected charges or auto-renewal.
- Expect variable SEO results and insist on measurable deliverables and cancellation procedures.
Negative Feedback / Risk Areas
- Many customer complaints cite no results and wasted upfront fees with aggressive upsells.
- Recurring reports of poor quality SEO, rude account managers, and refusal or delay of refunds.
- Allegations of unauthorized billing, bait-and-switch practices, and weak communication.
Positive Feedback
Some customers praise individual account reps and a few report successful suppression of links and satisfactory outcomes.
Birmingham, Alabama
I canceled my contract the very next morning. I spoke to AJ Baines and he agreed. Never got my $1,000 refund. I was scammed by the company that was supposed to keep me from being scammed.
- - Felt scammed by the protection service.
- - A J Bains at Reputation Defender helped cancel the contract.
- - They charged my card $1,000 and haven't replied.
I saw scammed by the company that I paid to protect me from being scammed. I cancelled my contract the very next morning because I felt uncomfortable.
Spoke to A J Bains at Reputation Defender aka Norton aka Gen Digital who helped me the day before. He was very nice and agreed to cancel my contract.
So far they have charged my card for $1,000. I have reached out several times but neither him nor the company has replied.
User's recommendation: Don’t be scammed by the company you thought would would protect you from being scammed
London, England
Ripped off
Lost $15,000 and they asked for more.
I lost my savings.
False allegations ruined the family reputation.
User's recommendation: Do not use.
Greenville, South Carolina
Ripoff alert
- - They took upfront money on promises; they delivered no results; it's a scam.
- - After a year, none of their content appeared in search results.
These guys are absolutely awful. Maybe at one time they were good.
Took loads of money up front based on promises. They never delivered any results.
Time and time again I complained and all I was told was I think things look good, give it time.
After a year absolutely zero negative results moved and almost none of the content they created appeared in search results.
This company is a scam.
User's recommendation: Stay away
Denver, Colorado
Reputation Defender is a Scam
- - The company did not remove negative items, and negative searches increased.
- - My online reputation improved after I stopped using their services.
This company never was able to remove any negative things - in fact, the negative searches about me increased after hiring them. As soon as I stopped using their "services", my reputation online actually IMPROVED.
What a waste of money, and time. Save yourselves.
User's recommendation: DO NOT HIRE THIS COMPANY
I'm furious at their approach and lack of results!
- - Paid $3000 upfront; promised online suppression and elimination of information; after 9 months of providing required info, the profile worsened.
I paid $3000 to start with and they promised several things that would become suppressed in the internet and those that would be completely eliminated. When I did my search after working with them and giving them all the information they asked for about m, for 9 months, I found my profile was worse! Unbelievable!!
- No results
Preferred solution: Deliver product or service ordered
User's recommendation: DON'T USE REPUTATION DEFENDER!!
This company is terriible. They steal your money and do not do anything to help you
- - I paid $6,000 to remove a negative ad.
- - They promised removal but did nothing for over a year and lied about returning my money.
I paid them $6000.00 to remove a phony negative ad on the internet about my company. They told me they would remove it. They strung me along for over a year.
This company lied to my lawyer and to the BBB, saying it S would return my money but it was evident after a full year of waiting, this company was just going to keep my money while doing absolutely nothing to assist me or to give me what I had paid for.
- Cop
- Company lies
Preferred solution: give me back additional money for having kept my money for over one complete year without rendering me any service that I needed.as well as interest at 9% f plus additional money as a penalty for abusing me for more than a year
User's recommendation: Stay away from this company. You will never get what you have paid for.
Fremont, California
Rude, unprofessional, dishonest and unethical
- - Spent thousands on a package; regrets it.
- - Content is outsourced to third-world writers who copy.
- - They were assaulted when seeking accountability.
I wish I had done my due diligence and read all these reviews before spending thousands on a package. They outsource all their content to third world writers who copy and paste from simple goodie searches and frequently ignore your suggestions.
When I asked for some kind of accountability I was verbally assaulted by the tween assigned to my account. These guys are trash....surprised theyre still in business.
User's recommendation: Don’t use this company....they’re trash. Incredibly dishonest, unethical
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company was hired to suppress a negative post on my Google search. They did not follow-through on their promises, and then tried to get more money out of me.
- - I paid $2,500 on Apr 30, 2020 to push down a Google post.
- - By Aug the post rose to 2nd page.
- - They urged a $7,500-$10,000 upgrade and a refund.
Reputation Defender
1400A Seaport Blvd, Suite 401, Redwood City, CA 94063
877-976-****
Contact Patrick Watson
I hired Reputation Defender to push down a negative post from Google Search. On April 30, 2020, I paid them $2,500.00 using my Discover Card in order to do so.
They said I would start to see the post pushed down starting in three months, and continue to move down to the second or third page of google search results after that. I provided the required information to them so they could write articles to post that would supersede the article which I wanted pushed down. They scheduled a progress review meeting with me on 8/12/2020. Upon scheduling that meeting, I was told there should be some good progress made by then.
During the time from when I ordered their services in April, to my progress meeting in August, the offending post has moved up from position 3 to position 2 in my google search results. Upon expressing my displeasure for not seeing any results, I was told that I should not have expected the minimal service package that I purchased to have any effect on my Google results (which I hired them to fix). I was approached to move up my tier of service and pay an additional $7500.00 to $10,000. They explained that this would be the only way in which I could see any results.
So as you can see, during the time in which I was working with Reputation Defender, the offending post not only didn't get pushed down, but in fact moved up. They did not do what they claimed they would do if hired. I want a $2,500.00 refund, based on Reputation Defender not providing the service for which they were hired.
In addition, I think trying to do a bait and switch to exhort a substantial additional fee from me to do what was supposed to already have been done is very unethical. They should not be allowed to practice these deceitful and unethical business practices.
- No clue about seo
- Quality of product
- Doesnt know what they are doing
Preferred solution: Full refund
User's recommendation: Do Not Hire Reputation Defender
"Free Reputation Report Card" is a misleading offer.
- - The offer collects information to sell an unneeded service.
- - The information collected was not enough to identify me.
The free offer is just to get your information to try and sell you an unneeded service. The information they collected was insufficient to identify me from others with my name.
When they contacted me and I said their system is garbage, the response was "It's just a google search of your name!". Yes they used the exclamation mark in their response.
Horrible Company
- - I called them and reported my issue.
- - They accused me of something I was cleared of.
- - I filed a complaint with the BBB.
I called them and told them my issue. They then accused me of what I was already exonerated of.
I asked for an apology thinking he mis-spoke, and he refused.
Maybe the dumbest company I have ever spoke with. Filing complaint with the BBB.
Preferred solution: Apology
User's recommendation: Don't bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDont waste you cash they lie.. and its not cheap
- - Paid $500 for 6 months; nothing removed.
- - They promised removal, but nothing changed.
- - Warning: using this service may result in no change.
I WASTED $500.00. THEY told me that they could remove negative tracking like spokieo.
Truthfinder..ect. they took NOTHING off the internet.. my ex foud out everything online.. everthing they were supposed to remove my address phone ect....
came to my house smashed out wondows in my car and home thank the lord she didnt have a gun...i was pleading with them to get me off the internet or refund my cash.. neither happened. 500.00 thrown away... now they say for more cash they can do more...
WHAT????? Are you kidding me!!! They did Absolutely NOTHING TO HELP ME not even 1 day free of seeing my profile AND address on line.. NOT 1 DAY!!!!
AHHHHHHHHH i hate being ripped off. My ist impression was " dont do it" nothing comes off that is put on the internet.. so let me carve my warning in the internet... BE WARNED if you use reputation defender...
YOU WILL THROW AWAY YOUR CASH...
500.00 FOR 6 MONTHS 1000.00 FOR A YEAR... i can smash myself in the face every time i think about it for being so stupid as to believe such lies..
DONT BE LIKE ME Arthur Sequeira
bluzmahn66@***.com
- Great sales pitch
- Dont even remove you not even 1 day
Preferred solution: Deliver product or service ordered
Bedford, Texas
Bad idea
They scan similar name of you and its not for you. As soon as you put your information. You start getting calls from them as scam or maybe from different companies.
Reputation Defender Intentionally Boosts Negative Listings
- - I consulted Reputation Defender and started getting promotional emails.
- - Negative links rose to page 1 before offers from Reputation Defender.
After consulting with Reputation Defender over negative listings, I decided to go with another company but started receiving RD's promotional emails. I had made great progress pushing the links down with the help of another company, but in only a few hours the negative links rocketed to page 1 shortly before receiving offers from Reputation Defender.
It took several months to rebuild my reputation, but then coinciding with each email from Reputation Defender, the negative links rocketed back to page 1. Coincidence? I have heard many others say the same thing, but I could not believe it until I experienced it. What they are apparently doing is programming an SEO to boost negative listings you provide to them to coincide with their marketing program. I do not have proof per se, but this is clearly a comment complaint with this company.
This has jeopardized my job and made all my efforts and expenses wasted. Many others have said the same thing. RD, you would make more money if you actually helped people instead of jeopardizing their livelihood.
To all others looking to hire this company: WARNING! Do not even consult with their reps about negative listings. They will use the negative listings against you to market their program, extort money, or otherwise justify the business need for them.
I came online anticipating these kind of experiences. All too often the give away is the fact they are mass marketing and someone got a gimmick and found a way to make free money just pitching a sales.
They will create a problem they can solve and create a false image of following up their promises..
Its a lot like computer protection services that *** you then protect you from the very *** they set up. Nobody can prove it but the evidence lies in the surge of issues that werent there before you decided to stop paying em
Replying to
New York, New York
Total rip off
- - They require personal information, hire freelancers to rewrite content for bogus sites, and demand thousands more after contract terms to see results.
In my opinion we were scammed. They ask you to enter a bunch of information about yourself to their website then they use freelance writers from third world countries to keep rewriting the same content and publishing it on bogus websites.
That is all you will get for thousands of dollars.
Then when the contract term expires and you ask where the results are they tell you it will require another term and another several thousand dollar payment to achieve the results. Total waste, they are taking advantage of vulnerable people.
This is their business model. They don't try to succeed.
If they succeed, then you stop paying.. Pure scam.
Don't pay this company Upfront!
Total waste of money. After paying upfront communication was impossible.
Results were nothing like they promised! DO NOT PAY!
- Results and they are thieves
- Doesnt know what they are doing
- Quality of product
Preferred solution: Full refund
You are a fraud
So when a company screws us you idiots take money from the *** & erase the negative reviews! What ever happened to honesty?
About
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Reputation Defender was launched in 2006. The company's operation is aimed at defending their customer's reputation on the Internet. The company services customers in more than 35 countries. Reputation Defender researches all the possible information about an applicant and his family, presents it to the customer, and then removes (at the request) all the inaccurate and inappropriate information. This also can be done with the personal information, like name, address, and phone number. These services are provided via number of products: MyReputaion (online reputation management for souses), MyPrivacy (personal data protectio), MyChild (online reputation management for children), and MyEdge (online PR engine). MyReputaion and MyPrivacy products cost $99 per year, while MyChild charges $14.95 per month.
Reputation Defender is ranked 39 out of 198 in SEO and Reputation Management category
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They are a ripoff