Reputation Defender
Reviews and Complaints
Reviews Chart
$31.2K
CLAIMED LOSSES
47
TOTAL REVIEWS
60.7K
PAGE VIEWS
1
ISSUE RESOLVED
Great company good results
After reading all of these reviews, I wanted to put my experience on here. I had some issues with what was coming up on google from when I was younger, criminal records, DUI, and mugshots. I had roughly 9 negative links showing up and paid reputation Defender $8,000. All the links are off the first page of my search results, and most are on the third and fourth page. This has helped me in my professional and personal life.
1 comment
ID
Location
Phoenix, Arizona
Service
Reputation Defender Reputation Management Service
Pros
- Deliverables
- Customer service
- Quality of work
Reason of review
Good quality
Awful!
I would not recommend this service to anyone! 1. Extremely rude consultation. 2. EXTREMELY overpriced for something you can do yourself.
ID
Location
Sanborn, Iowa
Service
Reputation Defender Reputation Management Service
Negative physician article
I have a negative article which impacts my reputation as a physician. I paid $7500 to have the article buried to the third or fourth page of the internet on a search. After a year and $7500 the article has moved three spaces and I’m told nothing else can be done without more money.
1 comment
ID
Location
Spencerport, New York
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality
Awful - Stay away
I paid 2500 dollars to get some negative news suppressed. They supposedly worked for 6 months on the issue. The news article in question move from position 2 in google to position 3. Then I get some call from my 'account manager' suggesting that they are DONE WITH THEIR WORK....AND I SHOULD UPGRADE AND PAY ANOTHER 5K I told them thanks for NOTHING...they spun up a bunch of fake web sites....kept sending me emails asking me to change passwords/....would setup a monthly phone call and would literally accomplish nothing during the phone meeting.....THEY LITERALLY DID NOTHING....to help me with my negative search results. useless....would not recomend them at all...and I spoke with a manager and he wasnt helpful either
2 comments
ID
Location
Dover, New Hampshire
Service
Reputation Defender Reputation Management Service
Reason of review
Not as described/ advertised
Loss
$2500
Preferred solution
Let the company propose a solution
Reputation Defender's contract says that they don't guarantee ANY results, much less positive results. When after several months of work, they had done incredible damage to my online reputation using methods they never discussed at any point, they refused to stop doing...
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ID
Service
Reputation Defender Reputation Management Service
Cons
- Quality of product
- Doesnt know what they are doing
- No clue about seo
Reason of review
Not as described/ advertised
Loss
$8000
Preferred solution
Full refund
Exploitation and Breach of Privacy
This company, by an employee’s own admission, preys upon women like myself; trying to hide from stalkers and/or working for Planned Parenthood type organizations. If you do not renew, they purposefully open your information to every predator internet company there is,. They have done nothing to protect my personal information but, instead, RESELL IT!
ID
Service
Reputation Defender Reputation Management Service
Anothee pissed customer
1. The content that they write about you is if written by an 8th grader. 2. Doesn't bury the bad story 3. They take your credit card number and keep charging without sending you an invoice or notice. Don't give your credit card number to them.
ID
Service
Reputation Defender Reputation Management Service
After quite a bit of aggressive marketing and promises, I signed up for their 7500 program. ($7,500). Every month when I checked the progress, the negative content stayed where it was. I am now out all my money, the campaign is over and they are telling me I need to...
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ID
Service
Reputation Defender Reputation Management Service
Reason of review
Not as described/ advertised
The boiler room of reputation management
We paid $8k for them to remove one website with an untruthful review about us off of page one. Instead it moved higher on page one. They claimed they couldn't do anything because it wasn't part of our package which was the complete opposite of what they told us when we contacted them initially to help us. This company is a complete joke. Just a bunch of sales people selling a *** service. Classic boiler room. Just look at there Google search they can't even knock down there own bad reviews. They should be embarrassed. How does the CEO still have a job. Also, our rep (Patrick) constantly used the classic excuse that he "didn't handle that" and always had to speak with the "engineers". Sorry but its laughable. Was does an account manager do then? Do not use this service.
2 comments
Lol
ID
Service
Reputation Defender Reputation Management Service
Reason of review
Bad quality
Freaking joke
They said they can fix our online reputation. There is absolutely no difference after 3 months and all we get are emails from them saying we are improving so great and there is zero improvement. They do not even reply to my emails. Took my money and ran. I am very disappointed and want my money back, but they wont even reply to my emails. I don't know how they are still in business with the way they treat customers. At least give me a reply back instead of completely ignoring me. What a freaking joke of a company they are. Do something positive with your money, donate to the charity of your choice instead of these clowns!
ID
Location
Redwood City, California
Service
Reputation Defender Reputation Management Service
Reason of review
Poor customer service
Preferred solution
Full refund
Get everything in writing and read the fine print!
They made lots of promises and nothing came true. The negative listing didn’t go down a single spot. All promises were made over the phone and later they denied ever saying that. Read the fine print and get everything in writing! Or even better find a different company. They don’t care for customer satisfaction. They know they have plenty of complaints, but they still make millions of dollars, so they don’t care for one more unsatisfied customer! I was waiting 7 month for something to happen as they promised it will and then they said they are out of resources and I would have to pay much more to see results. They also told me that they can’t make guarantees, because they don’t know what the internet is doing. And I thought they were specialized in the internet!
1 comment
ID
Service
Reputation Defender Reputation Management Service
Reason of review
Not as described/ advertised
Very willing to work with consumers
Pissed Consumer is a good platform when you are angry, but I would like to give a good review to Reputation Defender after the experience I had with their company. In all transparency, I am creating a new review based on the customer service that I have received from Reputation Defender. I was upset about a number of things, but they have bent over backwards to accommodate my concerns and I would like to thank everyone involved for their attention and consideration. If I could change this now to a five star review I would. Thank you to everyone at Reputation Defender for your help. For over a year I was not checking my own checks and balances, and I was very frustrated. The team at Reputation Defender listened to all of my concerns and were very willing to work with me. They helped assuage my grievances, and work with me to the very last detail. The one thing I would rave about is the willingness to listen and provide the best customer service they can.
1 comment
ID
Service
Reputation Defender Customer Care
Pros
- Customer service
Reason of review
Good customer service
Update by user Mar 09, 2018
I am going to create a new review based on the customer service that I have received from Reputation Defender. I was upset about a number of things, but they have bent over backwards to accommodate my concerns and I would like to thank everyone involved for their...
2 comments
I'm speculating you posted this revised review as part of an agreement with them. Hopefully you got the full refund as part of any settlement. I'm having a very negative experience with this company as well right now.
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Resolved
ID
Service
Reputation Defender Reputation Management Service
Cons
- Doesnt know what they are doing
- Quality of product
- No clue about seo
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund
Promise but Can't Deliver
This company stated that within a year they could help bury with some false allegations that were posted online about me...but $3000 USD and almost a year later, it's actually gotten worse! I went to court over the allegations and I won, however the allegations were still posted. Reputation Defender said they would "guarantee" page 6 within a year. So far the only things are page 1 are the allegations and my own business website information and content I created. Complete waste and loss of money. I've emailed my representative and called but keep getting the same story. "content is what changes everything and we are working on that." Well their content is not helping.
ID
Service
Reputation Defender Reputation Management Service
Reason of review
Not as described/ advertised
Loss
$3000
Preferred solution
Full refund
I was searching online for information about how to file a suit for defamation without having to hire an attorney, and this business came up. The woman who answered the phone did not let me finish my sentence before interrupting and telling me the company is not a law...
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ID
Location
Redwood City, California
Service
Reputation Defender Customer Care
Reason of review
Poor customer service
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Your full of *** and employeed by reputation destroyer